Pensions can be complicated at the best of times - and with complex terminology, acronyms and initialism like LTA, CARE or GMP it often makes it harder to understand.  Our website is our main point of contact for customers and members so in this article we’ll be sharing a few top tips on how to get the most out of using it and understand some of the terms we use throughout. 

Did you know…?

On our website we’ve created a glossary page that explains some of these common phrases and wordings. Though this isn’t an exhaustive list it provides a great starting point of frequently used terms on our website and can be found here.

In our previous Pensions Awareness Week article, we discussed help available to those seeking help with planning for retirement – Money Helper have a great section on their website on pensions basics.

If there is something you don’t understand you can always contact us.

How do I get in touch?

Our contact us page has all the current information you need if you have any questions and want to get in touch via email or giving us a call. As a reminder if you are sending us an email please be sure to include:

  • Your full name
  • National Insurance Number
  • Your date of birth

This will mean we’ll be able to proceed with your enquiry much easier without having to get in touch for this information. 

It’s important that we always have an accurate record of your personal details – including your name and address, marital status or, if you receive a pension from us your bank details. If any of these things change you should inform us right away. 

If you do need to update your personal details or want to view information about your pension, one of the ways you can do this is via our online services – you can find out more information about our online member portals on our login and registration page.