Email us

Useful email contacts

Phone us

To get through to our Customer Contact Team, who handle NHS, Teachers, Police and Firefighter queries, please call:

01896 893000

Please note that due to current high volumes of enquiries, you may have to wait longer than usual – as such you may wish to submit your enquiry by email.

Before proceeding, have you considered using our member “Get help with your pension queries” section? It might answer your query in a matter of minutes.

Phone lines opening hours:

  • Monday: 9am to 5pm
  • Tuesday: 9am to 5pm
  • Wednesday: 9am to 1pm*
  • Thursday: 9am to 5pm
  • Friday: 9am to 4.30pm

* Please note: to concentrate on staff training and development, our phone lines are only available on Wednesday’s until 1pm.

To contact the Local Government team, please call: 

01896 892464

Monday to Thursday 9am to 5pm

Friday: 9am to 4:30pm

How to update changes to your personal details

It's important that we always have an accurate record of your personal details - including your name and address, marital status or, if you receive a pension from us, your bank details.

If any of these things change, you should inform us right away using any of the following options.

Update online

You can quickly make changes to your personal details using our Member Self Service portal - just select the 'Your details' tab and follow the instructions. If you haven't already registered for our online services, you can quickly register here.

Update by email

You can inform us of any changes by email. Please make sure you include both your previous details and the changes you want to make when you write to us. 

If you're updating bank account details, by email, you'll need to complete and sign the change of bank details form and attach a scanned version to your email. Email:

NHS and Teachers:

Update by phone

You can call us to make any changes. Call: 01896 893000

Update by post

You can inform us of any changes by post. Please make sure you include both your previous details and the changes you want to make when you write to us.

To tell us about a change of bank account, complete and return this form. Don't forget to sign the form.

Our postal address is:

Scottish Public Pensions Agency
7 Tweedside Park

IMPORTANT: As our payroll system runs throughout the month, we can't guarantee that bank details will be changed in time for your next payment. For this reason, we advise that you keep your old bank account open, until after the first successful payment to your new bank account.

Media enquiries only

Please contact the Corporate Communications team:

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